Refund policy

Return & Refund Policy – Roynch

At Roynch, we take pride in delivering high-quality products. Due to the nature of our food products, all sales are generally final. However, your satisfaction matters to us.

Damaged or Incorrect Orders 
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos of the product and packaging. We will gladly offer a replacement or refund.

Returned Packages Due to Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate delivery address. If an order is returned to Roynch because of an incorrect, incomplete, or undeliverable address provided by the customer, original shipping charges are normally non-refundable, and additional shipping charges may apply if the customer requests reshipment. Roynch may, at its discretion, provide a refund or shipping refund as a goodwill exception.

Non-Returnable Items
For safety and hygiene reasons, we do not accept returns on food items once they have been shipped.

Refunds (if applicable)
Approved refunds will be processed back to your original payment method within 5–10 business days.

Order Cancellations
Orders can only be canceled within 2 hours of placing the order. After this time, orders are processed and cannot be changed.

Contact Us
For any issues, please contact us at:
Email: support@roynch.ca

We’re committed to making things right.